Shipping policy

Shipping Policy – Home Green

At Home Green, we are committed to delivering your order safely and efficiently across Europe. Please review the information below regarding our shipping process.

1. Shipping Destinations

We currently ship to most countries within the European Economic Area (EEA). If your country is not available at checkout, please contact us for assistance.

2. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed, it will be shipped promptly.

3. Estimated Delivery Time

Delivery times vary depending on your location:

  • Western Europe: 5–10 business days

  • Central Europe: 6–12 business days

  • Northern & Southern Europe: 7–14 business days

Please note that these are estimated delivery times and may vary due to external factors.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

We may offer:

  • Free shipping promotions on selected products or order values

  • Discounted shipping rates during campaigns

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your shipment in real time.

6. Customs, Duties & Taxes

For orders within the European Union, there are typically no additional customs duties.

However, for certain destinations or specific cases:

  • VAT may be included or applied at checkout

  • Any additional fees required by local authorities are the responsibility of the customer

7. Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • High demand periods

  • Customs processing

  • Carrier issues

We appreciate your patience in such cases.

8. Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

9. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery). We will work with the carrier to resolve the issue as quickly as possible.

10. Contact

If you have any questions regarding shipping, please contact us:

Email: support.homegreen@gmail.com

Home Green – Bringing nature closer to you 🌿