Refund policy

Refund Policy – Home Green

At Home Green, we want you to feel confident with your purchase. If you are not completely satisfied, you may request a return or refund under the conditions below.

1. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without providing any reason.

The withdrawal period expires 14 days after:

  • The day you receive your order, or

  • The day a third party (other than the carrier) receives the goods on your behalf

To exercise your right of withdrawal, you must contact us within this period.

2. Return Conditions

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase (order confirmation) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

To initiate a return, please contact us at:

Email: support.homegreen@gmail.com

Include:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or defective)

We will provide instructions on how to return your item.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

5. Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

6. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide photos as proof

We will offer:

  • A replacement, or

  • A full refund at no additional cost

7. Non-Returnable Items

Certain items may not be eligible for return, such as:

  • Used products

  • Items not in original condition

  • Personalized or custom products (if applicable)

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Then contact us if the issue persists

9. Contact Information

For any questions regarding returns and refunds, please contact us:

Email: support.homegreen@gmail.com

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